Shipping
Where I ship
Canada only. All ten provinces, all three territories. If Canada Post delivers to your address, I can get baits to it.
I don’t ship to the United States yet. That isn’t me turning down business — it’s customs forms, cross-border returns and duty paperwork on a bag of soft plastics, and I’d rather do Canada properly than do two countries badly. When that changes, it’ll show up in the journal before it shows up anywhere else.
What it costs
| Order total (CAD) | Shipping |
|---|---|
| $50 or more | Free |
| Under $50 | $9.99 flat rate |
Flat means flat. It’s $9.99 whether you’re in Hamilton or Yellowknife, and yes, the Yellowknife one costs me a lot more to send. That’s my math to sort out, not yours.
Free shipping starts at $50, which usually works out to about six packs — enough to carry a couple of colour families instead of one. Green pumpkin and black/blue covers a lot of water. The shop is where to do that reaching.
How fast orders leave here
Orders ship in 1-2 business days. Business days means Monday to Friday, not stat holidays. An order placed Friday night goes out Monday or Tuesday.
Everything is packed by hand, by one person, usually at night after everything else is done. If a colour is short because a pour didn’t set right, I’ll email you the same day and give you the choice: wait for the next batch, swap the colour, or refund that line. What I won’t do is quietly sit on your order for a week and hope you don’t notice.
How long Canada Post takes after that
This is the part most stores fudge, so here’s the honest version — it varies a lot, and once the package leaves my hands I’m about as much a spectator as you are.
| Where it’s going | What I usually see |
|---|---|
| Southern Ontario and Quebec | 2-5 business days |
| Maritimes and Prairies | 3-8 business days |
| British Columbia | 4-9 business days |
| Rural routes, northern communities, the territories, Newfoundland outports | 1-3 weeks, sometimes longer |
Those are observations, not promises. January storms, the December rush and the occasional Canada Post labour disruption stretch all of them. Nothing on this site should be read as a guaranteed delivery date.
Lettermail or parcel
Small orders travel as Lettermail in a bubble mailer. If the whole thing comes in under 500 g and under 2 cm thick — a few packs of stick baits, say — that’s dramatically cheaper than a parcel, and it’s a big part of why the flat rate can stay at $9.99 instead of $17.
The trade-off: Lettermail is not tracked. It gets no scans and there’s no number to look up. It does tend to move quickly, because it rides along with regular mail.
Larger orders go out as a parcel, and parcels get tracking.
So whether you get a tracking number depends on the size of the package, not on what you paid. If you want tracking on a small order, email me before you check out and I’ll tell you what the upgrade costs.
Tracking and emails
- An order confirmation lands within a few minutes of checkout.
- A second email goes out when the order actually ships. If it went as a parcel, the tracking number is in that one.
- Both have a habit of landing in Promotions or spam. Check there before you assume nothing arrived.
If your order is late
First, the boring things that solve most of these: check the parcel compartment on your community mailbox, check whether someone else at the address already brought it in, and look for a delivery notice card.
After that, email me with your order number. Rough line: ten business days past shipping for a southern address, twenty for a remote or northern one. Sooner than that and I genuinely have nothing to tell you that the table above doesn’t.
Untracked Lettermail has no trace to file, so here’s my rule. If it hasn’t shown up three weeks after shipping, I’ll send the order again at my cost, once. If that second one also disappears, I’ll refund you instead. One or the other — I’m one person with a pour pot, not an insurance company, and I’d rather tell you where the line is than pretend there isn’t one.
If it shows up damaged
Photograph the mailer and the baits — both — and email me within three days of delivery. Crushed packaging, split bags, oil leaking through: I’ll replace it or refund it, and I cover the postage either way.
One thing that looks like damage and isn’t: soft plastics that sat in a black mailbox in July come out soft and floppy. That’s plastisol behaving normally, not a ruined pack. Lay it flat somewhere cool for an hour and it firms right back up. Baits that have actually fused into each other or leaked out of the bag are a real problem — photograph those.
Your address is your job
Unit numbers, postal codes, spelling. The label gets printed with exactly what you type.
If a package comes back to me as undeliverable, I’ll happily send it out again once you cover the actual postage. If it gets delivered to an address you typed wrong, Canada Post considers that a completed delivery and there’s nothing either of us can do about it. Spot a mistake right after ordering? Email me immediately — if it hasn’t shipped, fixing it costs nothing.
PO boxes, rural routes and general delivery are all fine.
Still have a question
Email [[NEEDS: his support email address]] with your order number and I’ll get back to you, usually the same evening. Sending something back is covered on the returns page.